Privacy

Privacy policy

Last updated: [Date]

DRAFT — This template must be reviewed and approved by the clinic and, where needed, by legal counsel before publication.

[Nom légal de la clinique], which operates Clinique Dentaire Cartier and Cartier Pediatrics ("we"), is committed to protecting the personal information you entrust to us, in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25). This policy explains what information we collect through this website, why, and what your rights are.

1. Who we are

Cartier Pediatrics is the children's dental care clinic of Clinique Dentaire Cartier, located at 4141 Sherbrooke St W, Westmount, QC H3Z 1B8. This policy applies to the website cliniquedentairecartierpediatrie.com. Your child's dental record is governed separately by the professional obligations of the Ordre des dentistes du Québec.

2. Information we collect

Through this site, we collect only what you provide to us:

Appointment request form: your name, your child's name and age, your phone number, your email address and the reason for the visit.
Phone calls: the information you give us to book an appointment.
Cookies: see section 3. No analytics or advertising tool is activated without your consent.

3. Cookies and website analytics

On your first visit, a banner asks for your choice. Only essential cookies are used without your consent. You can change your choice at any time through the "Manage cookies" link at the bottom of every page.

Essential cookies: a cookie named "cdc_consent" remembers your consent preferences for 180 days. It contains no personal information and is shared with no one.
Analytics (with consent only): anonymized traffic statistics to understand how the site is used and improve it. Tool under consideration: [To be confirmed by the clinic: e.g. Google Analytics 4]. No tool is active yet.
Advertising (with consent only): measuring the effectiveness of our online ads. Tools under consideration: [To be confirmed by the clinic: e.g. Google Ads, Meta]. No tool is active yet.
Until you accept a category, the corresponding tools are not loaded and no data is sent to them. If tools are added, this policy and the banner will be updated before they are activated.

4. Why we collect it

To respond to your appointment request and call you back.
To prepare your child's first visit.
To reach you in case of a schedule change.
With your consent, to measure site traffic and the effectiveness of our advertising.
We do not use your information for other purposes without your consent, and we never sell it.

5. Consent

By submitting the form, you consent to our use of your information for the purposes described above. Consent to non-essential cookies is given through the banner, category by category. You may withdraw your consent at any time by contacting us or through the "Manage cookies" link; withdrawal does not affect processing carried out beforehand.

6. Who we share it with

Your information may be processed by providers acting on our behalf:

An email delivery service, to route your request to the clinic.
Customer relationship management (CRM) software, to follow up on your request. [To be confirmed by the clinic: provider name and data hosting location]
With consent only, the analytics or advertising providers named in section 3.
These providers may host data outside Quebec. We make sure they offer adequate protection, as required by law.
We do not disclose your information to any other third party, unless required by law.

7. Retention

Requests received through the form are kept as long as needed to respond to them, then [To be confirmed by the clinic: retention period, e.g. 12 months], after which they are deleted. Information added to your child's dental record is kept according to the rules of the Ordre des dentistes du Québec. The consent cookie expires after 180 days.

8. Security

We take reasonable measures to protect your information: encrypted transmission (HTTPS), access limited to those who need it, and providers chosen for their security practices. No system is infallible, however.

9. Your rights: access, correction and deletion

You have the right to:

Access the personal information we hold about you or your child, and obtain a copy.
Request its correction if it is inaccurate, incomplete or ambiguous.
Request deletion of your information or withdraw your consent, subject to legal and professional retention obligations (notably for the dental record).
Withdraw your consent to non-essential cookies at any time through the "Manage cookies" link.
File a complaint with the Commission d'accès à l'information du Québec if you believe your rights have not been respected.

10. How to exercise your rights

Write to our privacy officer (section 12) describing your request. We may ask for proof of identity. We reply in writing within 30 days of receiving the request, as the law provides. Exercising these rights is free of charge.

11. Confidentiality incidents

If a confidentiality incident presents a risk of serious injury, we will notify the Commission d'accès à l'information and the persons concerned, as required by law.

12. Person in charge of the protection of personal information

For any question or to exercise your rights, contact our privacy officer:

Dr. Nasim Attaran, owner [À confirmer]

[Nom légal de la clinique] — Cartier Pediatrics, 4141 Sherbrooke St W, Westmount, QC H3Z 1B8

Phone: 514-935-5587 · Email: [courriel à confirmer]

13. Updates

We may change this policy. The date of the last update appears at the top of the page. Significant changes will be announced on the site and, where they concern cookies, your consent will be requested again.